Support

How do I get a refund for a ticket?

Refund eligibility depends on the event and how close to the date you are, see our Refund Policy. For a specific order, contact us with your order reference.

My vendor application is stuck pending approval. What do I do?

Planners review applications individually; there's no fixed turnaround time. If it's been more than a few days, reach out to the planner directly via the contact details on their event page, or contact us and we'll follow up.

An event I have tickets for was rescheduled. Do I need to do anything?

No, your existing ticket stays valid for the new date automatically. You'll see a "Rescheduled" badge on your ticket showing both the old and new dates.

How do I delete my account?

Sign in and go to Account settings → Delete my account (or the equivalent screen in the mobile app). See Requesting Data Deletion for details.

I'm a planner. How do payouts work?

Once your settlement bank details are added in Settings, Paystack settles ticket, stall and vendor revenue directly to your account, minus the platform fee, on Paystack's standard settlement schedule.